Mobile / App
This FAQ page is where 8bajee answers the questions we get asked most — account setup, Nagad and Rocket funding steps, reading your transaction history, and finding your way around the lobby. Check the sections below before reaching out to support; most answers are right here.
The questions here are grouped by topic: account access, wallet funding, transaction history, game lobby navigation, and how to reach support when you need a hand. Each answer reflects the actual steps and fields you see inside your 8bajee account — nothing is invented or estimated. If a step references a payment method, it means that method is configured and visible in your account's deposit section.
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If you have worked through the relevant FAQ section and still have an unresolved question — a transaction that shows a status you do not recognise, or an account field that is not responding as described — use one of the support routes below. These are the channels published on the 8bajee site. When you contact support, have your account reference and the relevant transaction ID ready; it speeds up the response considerably.
Open the chat icon from the footer or account dashboard. Describe your question and share your account reference. This is the route we recommend for wallet and transaction questions where you need a quick read of your account status.
Send your question to the support address listed in the Contact section of the site. Include your account ID and, for payment questions, the transaction reference from your wallet history. Responses follow the order they are received.
The Help Centre linked in the site footer holds extended answers for account verification, wallet pairing and lobby access. Check it alongside this FAQ — some step-by-step wallet guides there go into more detail than the answers below.
Every answer in this FAQ is written against the actual account flow and payment configuration on 8bajee — not copied from a generic template or estimated. When a step changes, we update the relevant answer. That is the only standard we hold ourselves to here: if it is in the FAQ, it reflects what you actually see in your account.
Each answer is drafted by checking the actual steps a signed-in account sees — deposit fields, transaction history view, wallet pairing screens. We do not guess at steps or copy from other platforms. If the account flow changes, the answer changes with it.
Nagad and Rocket answers are written from the payment configuration active in the account. bKash deposit steps follow the same approach. We do not describe a payment route that is not visible and functional in your account deposit section right now.
The three support routes listed on this page — live chat, email and the Help Centre — are the ones we have actually published. We do not list a phone number or a channel that does not exist, and we do not promise response windows we cannot commit to.
Where an answer depends on your region or local law, we say so directly. Some account features and game content are only visible to accounts in eligible regions. The FAQ answer tells you where to check inside your account rather than making a blanket availability claim.
Most questions about account funding, transaction records and lobby navigation are answered here without needing to contact support. Use the comparison below to decide which route fits your situation faster.
The FAQ covers these in detail — account creation steps, wallet pairing for Nagad and Rocket, and what to do if your deposit screen shows an unexpected status. Start here before opening a support ticket.
The FAQ explains standard transaction statuses shown in account history. If yours shows something outside those descriptions, that is a support-team question — use live chat and share the transaction ID from your wallet history.
Finding Cricket Stats Hub, Slot Extreme or Crash Skyward in the lobby is covered in the navigation FAQ below. If a title you expect to see is missing from your lobby view, check whether your region and account status make it eligible.
Password reset and login help steps are in the FAQ. If you have followed those steps and still cannot access your account, email support with your registered account reference — the FAQ cannot override an account-level lock.
A few defining features of the 8bajee account are worth knowing before you dig into the FAQ answers below. These are not promotional points — they are structural facts about how the account and lobby work that affect how several FAQ answers are phrased.
Your account wallet is the single balance that connects your deposit, game rounds and withdrawal. Every Nagad or Rocket transfer lands in this wallet first. The FAQ answers for deposits and withdrawals all refer back to this wallet balance as the reference point.
Every deposit, game round result and withdrawal request creates a record in your account transaction history. You can check it from any mobile browser without downloading anything. Several FAQ answers point you there as the first place to verify a status.
8bajee is designed for the mobile browser you already have. You do not need a separate app download to access your account, check your wallet, or open the lobby. The FAQ steps are written for the mobile browser view and work the same on desktop.
Game content from studios like PG Soft, JDB and Habanero is visible in the lobby based on your account's eligible region. Some titles in categories like slots and crash games may not appear if your region or account status restricts them. The FAQ notes this where relevant.
The questions below cover the topics that come up most often. Read the full answer before contacting support — in most cases the steps described here will resolve the issue directly from your account without needing further help.
Open the deposit section inside your signed-in account and select Nagad from the wallet options shown. Enter the amount within the displayed limits and confirm. The instructions on that screen walk you through the Nagad transfer steps. Once the transfer clears, your account wallet balance updates and the transaction appears in your history.
In your account's deposit section, select Rocket as the payment method. The screen shows the transfer reference and amount fields. Follow the steps exactly as displayed — using a different reference or amount may delay the record matching. After the Rocket transfer completes, check your transaction history to confirm the wallet credit has posted.
A pending status means the transfer from your Nagad, Rocket or bKash wallet has been sent but the record has not yet matched on our side. Wait for the status to update — it will change to confirmed or flagged. If it stays pending for longer than the window described in your account's payment help section, contact support with the transaction ID from your wallet history.
Your transaction history is in the account section, accessible from the account menu in your mobile browser. It shows every deposit, withdrawal and game round result with a timestamp and status. You do not need to contact support to check a transaction status — the history section is the first place to look for any balance question.
Open the lobby from your account home. Use the category filter at the top of the lobby screen — Cricket Stats Hub appears under sports-themed games and Crash Skyward is in the crash games category. If a title does not appear in your lobby, it may be restricted by your eligible region or account status. Check your account settings for any eligibility notes shown there.
On the login screen, use the password reset option and follow the steps sent to your registered contact. If the reset message does not arrive, check that the contact detail you are using matches what you registered with. Still locked out after completing those steps? Contact the support team by email with your account reference — live chat also handles login issues directly.
Yes. The account, wallet and full lobby — including slots, crash games and live table categories — are accessible through your mobile browser without any app download. Open 8bajee in your browser, sign in, and the account menu and lobby load directly. The experience is the same whether you are on Android or iOS.